KOI Thé at Jurong Point

Very rude staff. The kiosk had issues so I went to the cashier where there were 2 staff chatting. Before I could even explain why I was there, one of the staff just rudely told me to order at the kiosk. I then explained that I tried to use the xmas set voucher at the kiosk but there was an issue. She then rudely and angrily demanded to see my voucher. I showed her through my koi app and she started to tap furiously on my phone before ordering me to PayNow money then order from the kiosk. So I stepped aside to PayNow the money as she had extorted, then made my way to the kiosk to make the order. She then purposely came out from behind the counter just to cut in in front of me to use the kiosk ahead of me and made me wait even longer. She used the kiosk to check some transactions and whatever nonsense, slowly taking her time just to made me wait very long on purpose. To be fair, the other staff seemed ok. But her, wow, her aggressive and rude attitude and behaviour were totally uncalled for. Why did she had to be so rude and difficult on purpose? There’s nothing xmas about this set of xmas vouchers that we bought from koi.

The staff (Lak**) was rude and dismissive, which made me feel unwelcome. I believe customer service is a crucial part of any business, and this interaction fell short of expectations.

Prices are the same as every other Koi outlet. This outlet has 3 self-cashier machines, making ordering easy. There is a conveniently placed counter with self-serve plastic bags and straws on the way out. There isn't a lot of space, so people waiting typically spill out of the store. Located above the entrance of Jurong Point 1, and the bus interchange, this outlet is quite easy to access, yet not too crowded even during peak periods.