Kenny Rogers Roasters Singapore at Jem

Was craving for it's warm and savoury mac and cheese and the corn muffin, and ordered the quarter chicken set with brown sauce, thinking that it would be a hot and satisfying meal as I was surprised this branch has a nice restaurant ambience. When food arrived, brown sauce and chicken was not hot. Like room temperature cold. Baffled. Tried the mac and cheese and it was flat, cold, and lack the slightly salty and savoury warmth of cheese. So was the mashed potato - the potato was half clumpy and seem under cooked inside, and the gravy was cold. Really Disgusted. The only saving grace was the muffin, which was hot and good as usual. Went back to the staff and told them the sides were cold and they microwaved it, but it was still delivered back lukewarm. The branch seriously needs to look into how they keep their food fresh and to serve quality food - wasted 20+ and touched only half the portion. Malay lady at the cashier counter service was friendly and warm. But think all the staff in the branch needs staff training to focus on delivering fresh, hot, food.

I grew up eating Kenny’s and unfortunately the quality and standards of the food itself has diminished so much. The starchy texture of the sauce and cheese lowers the overall aesthetic and taste of the food. Mashed potatoes were hard and crumbly. Overall poor quality of food.

The outlet visited: Jem Had my first worst experience at this outlet for the first time! Previously went to the outlet at JB and had no issue. We went to the Jem outlet during dinner peak hour and was surprised to see the outlet was almost empty. I guess it was a warning sign but I failed to see that. The mac & cheese was served cold, the muffin wasn't baked properly or not fresh at all (got sandy texture inside), onion rings were not edible as it was overcooked (also served cold) and the mash potato was spoilt! I thought it was just my taste buds that didn't agree with the mash potato but my partner confirmed it that it had gone bad just by smelling it... My partner requested one of the waitress to pack her leftover cause she couldn't finish it and the waitress came back with a plastic container expecting us to pack it on our own. I'm ok with packing the food by myself but why do I have to fork out the 10% service fee if that was the case??? Employees at that outlet were not helpful at all. We had issue ordering the food using the phone in the beginning but none of them could explained it to us what was the issue. Instead they just ask us to order at the counter. Thank you for reading the long review. But I highly recommend anyone out there not to visit this outlet until there's improvement in their staff and the food they serve.