Ya Kun Family Cafe (Jurong Point) at Jurong Point

Tried their Cheese Balls for the 1st time ever and omg I could hardly see nor taste the cheese, which was a big difference from its menu photo. Menu photo shows cheese filling on the round side of the balls. But the actual product was all flour/cake and the cheese was barely there on the flat side of the ball. There were 2 balls that didn't seem to have any cheese at all!!!

Had waited for twenty minutes for my queue number before I headed to the counter to ask if it was going to be ready soon. Only then was I told by the staff that another customer had wrongly taken my order along with her own order. I wondered why my queue number was never called when the food was ready. Anyway I was told to wait for a new set to be prepared, and it tasted underwhelming like it was made in a rush.

Just discovered that I can buy a cup of plain hot water for 80 cents. If I buy a drink like coffee or tea, I get a small cup of hot water for free! So if there is two of us, we only need to buy one drink. Soft boiled eggs are very consistent, not too runny.

Ordered steam bread and kaya toast, then came bck in ~15 mins to look for my order, the cashier staff told me that because I came late then asked me to wait, meaning they gave my order to other customers just because I missed my order number? Is it reali work that way? They also never check for order and just gave me my incomplete order after I waited, I told them my order is nt complete then one of the aunty sounds very unfriendly like I did sth wrong? Such unprofessional service and unsystematic management.