Swensen's @ West Mall at West Mall

My 1-star review is for the take out (on top of our dine in). 1 of 3 pastas has an 'abnormal' increase amount of ham n mushroom. At a closer look, the spaghetti is not acceptable. They were broken and very little compare to all the pasta we had (dine in and take away). It really seems like the ham and mushroom is to cover the short fall.

Horrible service. Came on the 1st of Jan, at around 4:30 pm to have some quick dessert in celebration of my partners birthday. One of the waitress served us and ask if we want ice or warm water. We mention we want 2 ice water. After a while, the water never came and I had to asked from another waitress after our desserts came. That was still fine considering sometimes people do forget. However, when our desserts came, we specifically mentioned that we wanted to change certain ice cream flavours but it was done incorrectly. The original was chocolate, strawberry and vanilla. Wanted to change the strawberry to salted butterscotch but instead, our chocolate got changed out. Adding on, there wasn't a lot of unique ice cream flavours to choose considering a lot werent available at that point of time. Lastly, we realised that there wasn't any cutleries so we asked for some cutleries. And somehow, after some wait, it just didn't came and we had to ask a second time. It will be better if the staff could had better communication within themselves cuz that seems to be lacking quite a bit.