Subway at Clementi Arcade

Subway is always good, but this one goes the extra mile to please customers. This evening I asked for the Red Wine Vinagrette sauce on my sandwich, which usually means they just give you the packet. Behind the counter Selvi was so nice to open the packet and put it on the sandwich before wrapping it up. Great service and with a smile deserves acknowledgement. Thanks!

Stopped by the Subway at West Coast Plaza for a simple, fuss-free meal and it hit the spot. The outlet is small but clean, and service was pretty quick even during lunch hours. What I like about Subway is the customization – being able to pick your bread, toppings, and sauces always makes the sandwich feel more personal and fresh. I went with a classic sub, loaded it up with veggies, and it was nicely balanced, fresh, and filling. The staff here were efficient, making sure the line moved quickly without rushing customers, which is always a plus. Prices are reasonable for what you get, and it’s a great spot if you’re looking for a healthier alternative compared to other fast food options around. The seating space in the mall is comfortable enough for a quick bite, though most people seem to do takeaway. Overall, this Subway is a reliable pitstop for a satisfying and customizable meal when you’re around West Coast Plaza. Nothing fancy, just consistent, fresh, and convenient.

Chose GrabFood's self pickup option and was alerted that the food was ready. I gave myself a few more minutes before heading down the outlet to collect the food. Arrived at the location, two employees were chatting behind the counter and when approached requesting for my order pickup, one of them said "Still doing" when they were just about to start preparing my order. When there are ongoing orders, employees are expected to execute the orders promptly and adhere to the SLA set by the management. If it was a busy period, I could understand but there was no waiting customer except me.

I was served by Azliza. Her service was way above the minimum expectation. Despite the business, she gave a extraordinary service by being very warm, polite and offered to change the sandwich when anotjer customer verbalized that a fly sat on his sandwich and most importantly she was multitasking very well and never showed the customers the time pressure that she was facing! I’m so glad to have visited this outlet and kudos to Azliza for her excellent service! Keep it up!