Marcus Yap
Called the outlet to enquire about double deduction on Shopback due to system glitch and was told that I had to make my way down to collect the refund (when it was already 8 plus at night and we don't even stay nearby). I insisted that what Swee Heng did previously was to ask me to go down and collect the refunded amount any time it was convenient for me. With the prevalence of cashless system, businesses should have a protocol to deal with such issues instead of leaving it to chance or luck.