Linda Amin
I recently ordered a Honey Oolong Milk Tea from your outlet, and the drink was noticeably diluted and lacking in flavor. This is quite disappointing, especially considering the price and expectations of your brand. I have already reached out through your official contact channels but have yet to receive any response, which reflects poorly on your customer service. To be clear, this is not an issue with the drink itself, as I purchased the same Honey Oolong Milk Tea from the KOI Thé Westgate outlet on the next day, and it was well-balanced and tasted as expected. This highlights a clear inconsistency in quality between outlets. I hope you can look into this matter, as consistency and responsiveness are key to maintaining customer trust.
